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Cream Stone Creations - Banjara Hills - Hyderabad Image

MouthShut Score

81%
3.61 

Food and Presentation:

Ambience:

Customer Service:

Value for Money:

1, 3rd Floor, Food Court, GVK One, Banjara Hills, Hyderabad 500034, TS

+91-9618459000, +91-40-65599992

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Hyderabad India
Great icecreams but pathetic customer service
Jan 06, 2011 01:29 AM 4722 Views

Food and Presentation:

Ambience:

Customer Service:

Value for Money:

I have got introduced to Cream Stone icecreams about two months back. Ever since I have been frequenting that place at least twice a week. The waffle base in which the icecream is served is very good.


My favourite is Fossil Fuel! A must try for every ice cream lover. I love the icecream so much that my wife brings it home when she passes by the Cream Stone outlet.


Unfortunately, the customer service and quality has been deteriorating by the day at the Banjara Hills outlet opposite to KBR park.


When you order take away, they forget to put the waffle even specifically upon request. Sometimes they miss some of the ingredients in my fossil fuel sundae.


To my luck there is also an outlet in Jubliee Hills Road No 36 where the service is much better. I prefer going to the Jubliee Hills outlet and only visit Banjara Hills outlet when I am in a hurry since it is much nearer to my home.


Every time at Cream Stone, I have Fossil Fuel. I have it custom made with vanilla icecream instead of chocolate icecream. Today I rather had an unpleasant experience at Banjara Hills outlet. When I requested my fossil fuel made with vanilla icecream, they just refused.


I was surprised because they have obliged my request every time so far. This time they bluntly said they do not change recipes. I even spoke to the manager but he refused. So I had no other option but to go to the Jubliee Hills outlet again.


At Jubliee Hills outlet, they obliged to my request as always. But unfortunately I noticed the manager yelling at the waiter who took my order for changing the recipe. The last time I visited this place on 31st Dec 10, everything was fine. I am not sure if the policies have changed since 1st Jan 11.


The manager at Banjara Hills outlet was outright rude. The waiters at Jubliee Hills outlet are good, but I did not like the treatment of the manager.


I just felt unwelcome at both the outlets and they do not want me as a customer anymore. I have decided not to patronize any place where I feel unwelcome, so I might not be visiting that place again.


None of the outlets had feedback book/form. So I am writing this feedback, more in hope it might pass on to the actual stake holders of the outlet and they do something to improve their customer service and maintain quality.


It would be really sad for them to lose customers due to lousy service especially since they have excellent icecreams.


To other customers, do not get me wrong, they have some of the best icecreams in Hyderabad.


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