Jun 25, 2016 12:45 PM
10376 Views
Disillusioned experience
I had booked ‘cox and kings’ ‘Amhi Travelkar 2016 – Romanchak Europe’ scheduled on 02nd June 2016 from your Chinchwad office.
The experience was bad from 1st encounter when I went to your chichwad office to enquire about the tour. The office was deserted! I had to call – up your in charge of office, ‘Ashwini Shinde’ and wait for her arrival.
Same story was repeated when I went to Chinchwad office to make the initial payment for tour(22nd Feb 2016).
Looks like you don’t have any business here so the office is always deserted. Further to my bookings, I was the one to keep in touch with ‘Ashwini Shinde’ ma’am to complete the booking formalities. She never replied to my calls and seldom replied to texts.(I do have the whats app messages archived!)
You happen to be in a service industry(unfortunately though) but your chinchwad office in charge was very reluctant to extend any services such as someone to collect documents from my home.
As the departure date approached and no communication was established from your end, I went panic and started to follow up with Ashwini ma’am again! After me calling her for 3-4 days continuously, she told me that the tour is called-off!
I remained patient, and asked her for alternative tours. She gave me two options just unacceptable. Still I made up my mind and chose one of those tours.
Then came the final blow……
Though I had given copies of passports(my mom and dad’s, for whon I had booked the tour) on the very same day of booking tour, ‘Ashwini Shinde’ ma’am asked me to RESUBMIT the copies in her office, as she can’t locate the copies given by me earlier! Can you imagine?
That was the last straw, and I decided to ask for refund. Again, ‘Ashwini Shinde’ stopped all the communication and never helped with refund. It was your Mr. Hemat Karkar, customer liaison officer who helped with my refund. I am happy that I got my refund, and my parents are travelling to Europe with a much better travel company.
