Feb 25, 2016 02:45 PM
21247 Views
Hello,
Booking DEtails: Booking ID - 594808, Package - Mesmerizing Malaysia & Singapore Tour; Departure Date - 12 February 2016
We had worst experience with Cox & Kings.We booked Malaysia-Singapore package for my parents who are senior citizens. They were taking an international trip for the first time. They are not used to exploring places on their own, so we booked cox and kings package so that they will be assisted by a tour guide at Singapore and Malaysia. But to their surprise, no tour guide was provided at Singapore! They were left stranded there. Cox and Kings had provided mobile numbers of POCs for Singapore. But none of those numbers were reachable! They did not get any guide on all the 3 days in Singapore, there was absolutely no one to guide them.
When we wrote to them about this, the response we got was: "since the group size is less than 16 so as per policy there will be no tour guide and this was informed to passengers at the time of final handover".
First of all you can't charge the same package rate for a trip WITH tour guide and a trip WITHOUT a tour guide, thats cheating! Secondly, we were not informed about the group size untill we reached the airport, we should have been informed beforehand that as the group size is 14(and not 16) so there will be no guide. We could have asked for a full refund if we were given prior notice, but that was not done! Thirdly, they make you do the entire payment upfront and conveniently do major goofups like these. They cant ask for entire payment in advance without giving us entire details in advance!
Cox & Kings has years of experience and its sad that they still don't know how to organize a trip with minimal dissatisfaction. Thanks to you, a group comprising mainly of senior citizens was stranded in a big city like singapore. And all this when we paid a premium for the package because of your brand name! When you dont comprise on your prices(which are way more expensive than that of other tour operators) then why do you compromise on quality? You are terrible, and I wont ever recommend Cox & Kings to anyone EVER!
