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1.59 

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Countryvacations cheated me-
Jul 29, 2017 09:06 PM 18492 Views
(Updated Oct 02, 2017 04:33 PM)

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My name is Mohan,  -membership id -CVBG1SCLUB5LB239530


I got a call on 10th july  2017 from a random number stating that I have won rs. 30000 of gift hamper from them and asked me to come with my wife and collect. When I went there, it was country vacation/club, koramangala office, bangalore. They gave me a one hour presentation stating benefits of country vacation membership. During the presentation the sales members who handled me was Harish, they promised me by saying the below false commitments and sold country vacation+ club membership for rs. 30200  which I have swiped my hdfc Cred824it card, after swiping card they given me pre signed ready agrement and forcing me to sign on that.


While signing the membership I have asked to give all the promised offers in the agreement and they said all the special offers will come in a mail within 24 to my email id and with the welcome kit and membership card with in 24hrs., but I didn't get any. After all these, I was going through the agreement, I have shocked to see the points which was mentioned in the agreement, it was totally different from what Mr. Harish(country vacation sales person)  promised me at the time of signing agreement, I am no longer interested to continue with the country vacation/club membership,  I have sent a mail to Harish and centralcustomercare@countryvacationsmail.com and centralcustomercare1@countryvacationsmail.com  mentioning reason and to cancel my membership with country vacations and refund my money at the earliest.  But till today I have not received any response for that mail, I have called customer care they said we are not able to  track your membership details, please send the agreement, I have send the agreement still no reply, I have received 4-5 calls from country vacations but nobody gave the solutions, I have got Mr.Imran bashas’s  number from customer care and they told he is the branch mAnasultaner, I called 2-3 times, he was saying he is not in town and told me to send a mail, I have send a mail on the same day but it was more that 4 days he didn’t reply, after that I have sent a top up mail, then I have received below mentioned mail from imran basha saying


Dear Mr Mohan, Warm Greetings,


As you are a very precious member to us and we are happily welcome to you country vacations and country club to utilize the facilities . You can check your membership details through our online portal .


For booking your vacations kindly mail us on reservationscvk@countryvacationsmail.com or contact us on 080-42077308/309 .


For further queries feel free to contact our customer support .


I have replied saying I don’t want to avail any service, please cancel my membership and refund the money, after this I have received one mail from imaran basha


Dear Mr. Mohan, Please let us know the Dates which your visiting the Country Club Bandipur Resort and WayAnasultand. I was really got irritated by his reply, I was complaining about membership and asked to refund money  but he was replying something else which was not related to the topic and mail.  I don’t understand how he has become mAnasultanger who doesn’t even know to write a mail, I think entire country vacation team doesn’t like to reply to mail.


after that I called Mr. Harish he was the person who sold me membership by giving false commitment, he was very rude on the call saying you can do whatever you want we cannot give you refund.( I have recorded his call which I can share it across.


Below are the false promises made:-


• will provide me easy 24 months emi option with zero percent processing fees and zero percent interest fee.– but when I received intimation from bank, I came to know that the charges are applicable and to be paid to bank by me. Later on when I spoke to harish, he told me that the interested will be reversed to my account  after 45 days - which is now here mentioned via country vacations.


• country vacation and club memberships are valid till life time and your next generation and transferable without any extra amount – but agreement says, country vacation is valid till 5 years only and needs a renewal.


.AMC charges waivers for the 1st year.


. 3 nights 4 days trip to country club wildlife resort bandipur or The resort in WayAnasultand including accommodation and food for 2 adults and 2 children.


stay for a period of 8 days every year for upto 8 people who accompany with us in CCHHL properties and associated properties in all season.


Interest free EMI for the aishwaryasingh23ment which we made(Rs.30200).


Balance aishwaryasingh23ment of Rs.100000 we can make only if we are satisfied and interested to continue after 5 years.


Pick up and drop facility to resorts and hotels.


Free admission to CCHHL fitness centers(GOLD GYM)


50% discount on flight and bus ticket booking.


• I came to know that they cheated me and they given wrong membership. • country vacation offers the stay for 2-8 members for a period of 6n and 7days each year at cv with in india and overseas at any given time and all the clubs owned or associated with country club are 5 star and above.in case if the availability is not there or cv resort is not located in particular location, cv will provide an alternative equivalent stay without extra charges. – but the agreement doesn’t say the same.


.


• I can use the membership for 365 days a year(It was just mentioned as blue and normal priority)


• free accommodation with free breakfast and snack services.


• free car pickup from airport/train station to the hotel and free car drop from the hotel to the airport and railway station, a travel guide and a personal cab all along your tour(Fuel charges to be paid only) - customer care says there is no such facility.


• free couple passes to the events such as new year eve, valentine’s day, deepavali, dasara etc. – but these are nowhere mentioned in the agreement.


• using the party hall in country club / country vacation with free of cost whenever it is required(Including the electricity, decorations).


• hdfc insurance that covers 6 lakhs(I am not sure about the amount and also the plan - something they cover for me and my wife) with zero premium.


• can avail flat 50% off on bus/air fares by using county membership card, and every month 2 free movie tickets in pvr regardless of the availability.


• rent option if we are not using the vacation, the rent will be arranged by country club agents and I will get around rs. 25000 for that year booking as rented amount.


• if I am not satisfied at any time, I can write a compliant letter to the office where I take the membership and I can cancel the membership at any time. The agents in country club will do the same for me. They will collect only the processing fees. On top of all these things,


I have all the proof(phone calls recording, mails etc.) to prove that country vacation cheated me by giving false commitment . if required I can share all proofs.


Please let me know if anybody interested to join me for giving compliant to Police commissioner against this fraud people, local police will not take any action on these people. Thanks


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Brand Response

Dear Member,
We are sorry for the hassle that has been caused. Our Customer Care team would like to connect with you regarding the matters you have highlighted here. Please share your contact details and membership ID on our customer care email id centralcustomercare@countryvacationsmail.com our team will get in touch with you ASAP.
With Regards
Team Country Vacations

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By: Country_Vacations | Dec 20, 2019  11:12 AM Comments 0

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