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MouthShut Score

21%
1.40 

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Do read my Review before thinking for Country Club
Jul 02, 2017 11:44 PM 33882 Views (via Mobile)
(Updated Jul 02, 2017 11:48 PM)

Customer Service:

Staff Courtesy:

Country club has worst staff .they are worst representative .they are spoiling there brand image . customer will never go back to them.let me start telling u my experience .I am one of the fool who had came across the country club call. one fine day my wife received a call saying she won a gift voucher, she has to just Go and attain the seminar for 45 min.she feel so excited that how can someone give 55k voucher . Sunday was a hectic day for me I was working in office.


Telecaller booked appointment with us for 7:30pm schedule meeting at Korum mall(1st floor country club office). We both reached there. They said presentation will b for 45 min, they will just explain abt their travel package . The presenter took the presentation for almost 2 hours, we we're patiently listening to him. he showed all good sides of country club. afterwards he said his boss will come and discuss about the package . It's up to u if you want to take or not. we were patient . his boss explained us the pricing . and asked which one u will like to go. very politely and respectfully I said " no sir, we haven't came with the mindset of buying ur package" his boss got hyper and said " why not .


You came here u don't know . u made commitment to my staff . my staff explained u for 2 hours and now ur saying no" I replied " he was exapling about his company . He was creating a brand awareness so we're giving respect and listening to him" his boss said " why u peoples come here .are u guys just coming for free voucher . u need to plan for this package " . the hot conversation took almost 30 min " I said we don't want ur free gift or package .we will never come back to country club " and we left after spoiling our 2-3 hours .d


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Brand Response

Dear Member,
We genuinely apologies for the inconvenience that you have faced and we would like to connect with you regarding the matters you have mentioned here. Please share your membership ID and contact number with us on our customer care email id centralcustomercare@countryclubmail.com so that our customer care team can get in contact with you ASAP.
With Regards,
Team Country Club

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By: countryclub | Jan 09, 2019  03:30 PM Comments 0

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