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MouthShut Score

31%
1.40 

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Verified Member MouthShut Verified Member
Manpur India
Cheater
Jan 14, 2018 06:01 AM 12586 Views (via Android App)

Customer Service:

Staff Courtesy:

Hello friend today I am going to tell my real experience about country club.


I am dev and told will be talking about this, they provide attractive offer ( which doesn't exist) and once payment is done , they don't even know you and indeed asked for giving them more money for some maintenance and others stuff, ICICI bank well know but yes they support country club in collecting money and provide 7 % off on theirs products,


On 20 August 2016 , I got a call from country vacation then branch offer starting that I was asked to visit their on 20 August.


So I visit their office , where these guys told me that we need to attend compulsory 45 minutes session, where they will talk all about their membership , in that session sales guy dquotes sagardquotes provided us fack information , and some of that point are highlighted in below.


As I was out of my budget, so he offered me a 4 years package for 50 k , which I can renew any times .


Also there were these other benefits like if I could not use their service for the particular year then , they will repay me 15 k fore that year. These all things were further confirmed by their department head dquotes mukesh Mauryadquotes .


So I signed their provided agreement and paid them via EMI of 24 months through my icici credit card,


Later after I was on done with formalities and I come to know that this all is fraud, all promise were fack like I won't get any money, if I don't use their service for a particular years .


So I contacted their customers care where they said that they will help me and reply on this soon but no action was taken from their side, indeed soon after few months , I started receiving call from thair head office that I need to pay some money or so to continue their service . Else membership will become individual.


Finally I thought to use this so I called mukesh for booking of hotel , he said booking is full next time , I need to informed at least of 25 days ( which is promising wasn't mentioned) and now a days they does not receive my call.


Thank you.


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Brand Response

Dear Member,
We are sorry for the hassle that has been caused. Our Customer Care team would like to connect with you regarding the matters you have highlighted here. Please share your contact details and membership ID on our customer care email id centralcustomercare@countryclubmail.com our team will get in touch with you ASAP.
With Regards
Team Country Club

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By: countryclub | Mar 21, 2018  11:29 AM Comments 0

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