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MouthShut Score

28%
1.46 

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Hyderabad India
BE AWARE OF COUNTRY CLUB - For Prospective Members
Mar 30, 2016 01:55 PM 36702 Views

Customer Service:

Staff Courtesy:

1) Please do not believe in Sales person commitments - As company do not hold responsibility. Reflects No core values with either Sales persons or Country Club.


2) Please do not pay before you view / sign the agreement - As all commitments made by Sales Persons are not part of the agreement. There is no welcome kit.


3) No Welcome Kit - Sales Persons will speak of Welcome kit which will have all details and commitments made by them - As such No welcome Kit exists.


4) Customer care - Absolutely non responsive and no escalation process or monitoring of customer care. In short there will be no one who would address customer grievances


5) Absolute Disconnect - There are multiple organizations within Country Club group and no one becomes responsible to address or resolve member issues.


6) Non Committal - Absolutely there will be no written communications from Country Club. Totally Non Committal. Even By customer care . You will keep getting calls only for further investments.


IN VIEW OF ABOVE, I AM ABSOLUTELY A DIS SATISFIDE MEMBER AND SEEK REDRESSAL OF ISSUES OR CANCELLATION OF MEMBERSHIP WITH TOTAL REFUND.


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Brand Response

Dear Member,
We genuinely apologies for the inconvenience that you have faced and we would like to connect with you regarding the matters you have mentioned here. Please share your membership ID and contact number with us on our customer care email id centralcustomercare@countryclubmail.com or call on 040-67484444 so that our customer care team can get in contact with you ASAP.
With Regards,
Team Country Club

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By: countryclub | Dec 19, 2019  12:29 PM Comments 0

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