Name: Hotel booking misguiding
Item: Country Club
Rating: 1
Author: a Mouthshut User

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ankitagupta1130

India

1 Review

2 Followers

Hotel booking misguiding

Dec 27, 2016 09:15 PM 29643 Views (via Mobile)

(Updated Dec 27, 2016 09:10 PM)

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Took membership from Kuala Lumpur in Malaysia early in 2016.2 months back I raised request for Darjeeling and Gangtok booking by an agent Sashi working there under management of Amutha, also working in Kuala Lumpur. The hotels in the link provided were hotel anand in Darjeeling and hotel utpala in Gangtok(associated properties) for which I have proof as WhatsApp chat. He have confirmed both the places for the requested dates 25 and 26 Dec 2016 Darjeeling and 27 to 31 2016 Gangtok. My husband also went to meet this agent Sashi 15 days before flying that time he didn't confirm anything about changing property. when we were just left with 2 days before flying he gave us Hotel Apsara in Darjeeling and booked Hotel Vajrakali in Gangtok leaving us with no option but to take these. Upon coming here we are realising you have given hotels with very low rating(below 2) and very far from city area. I would like to take this case forward in terms of forgery and misguiding the customer.

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Brand Response

Dear Member,
We genuinely apologies for the inconvenience that you have faced and we would like to connect with you regarding the matters you have mentioned here. Please share your membership ID and contact number with us on our customer care email id centralcustomercare@countryclubmail.com or call on 040-67484444 so that our customer care team can get in contact with you ASAP.
With Regards,
Team Country Club