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25%
1.75 

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False assurance and Pathetic Banking services
Jun 04, 2017 06:53 AM 27153 Views

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Hi,


I have lost all my faith in your bank because of the pathetic services you offer to your customers.


I, Tushar Thakkar(A/C no. 5879757226) was trying to withdraw money from a local ATM in C.R Park, South Delhi on June 2nd, but the transaction got declined citing temporary lifting of services.


Then I went upto the Citibank branch located in Nehru Place and I got a token there for Counter No.4.


There I met Mr. Sharma incharge of the counter and I asked him the reason why am I not able to withdraw money from the ATM neither am I able to make online transactions.


He asked for the A/C no. And I provided him the same.


And the pathetic reason I got from him was that it was because my mini statement got undelivered hence my account got blocked, I mean for such petty reasons why would you do such a thing?


And I didn’t receive any message or a phone call intimidating me on the same.


I belong to a middle class family and I have to pay my bills and do everything I cannot afford to pay fines on my day to day bills.


And btw this gentleman(Referring to Mr. Sharma) after accepting my residence proof xerox documents assured me that the block would be lifted the same day, He told me it can take 1 hour or 2 hours or a bit more but the


Ban would be lifted the same day(June 2nd I.e the day I visited the bank) itself.


Then today I tried withdrawing money from the ATM and I’m stuck in the same situation, I cannot make any transaction.


I am pretty hopeless with your services for now.


And have decided that as soon as the ban gets lifted I’m going to withdraw all the money from your bank, and get my account closed.


And then shift to HDFC, atleast they have there branches on every nook and corner and offer clear and transparent services.


I wouldn't suggest anyone to open their accounts in this piece of filth bank, they will block your account without even informing you, so when you're stuck in an emergency situation you can only rely on God to rescue out of it, but you cannot rely on them for sure.


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