Mar 08, 2017 08:25 AM
23650 Views
Citibank India for NRI's is one of the worst bank. Staff is very inefficient and they don't know how to resolve a simple issue. All they do is just confirm your identity and after confirming that on the phone they just tell you that they have raised this matter but no reply after that. Citi bank Means a Big Problem without any Solution.
I had an NRE Account which was closed by them because due to inefficiency and poor problem solving skills they shut their Branch in Jalandhar, Punjab and they never ever informed me about that. When I came to know then they asked for Identity Documents through Mail( not Email) to open a new account in Chandigarh on my name. Bearing all that cost for international postage I sent all the documents and it took them more than a month to open the account. New account was opened but they never transferred money from closed account to new account(Its my hard earned money in in seven digits) When I asked the reason then only they said that they require my written authority and that also to be sent through international Post from Australia(Where I live) Again I beared all that cost and no body informed me that what is the progress and when I called the customer Care then they confirmed that They have received the letter, but when I asked then when the balance will show up on my account then they said that I have to wait.
Its been more than 6 months for all this and I am not getting any response. When I asked them to just send me Bank Draft for my Money in Aus$ then customer Care Rep says that its not in their authority and When I asked that transfer my call to the person who is authorised then they say they can't. Worried about my money.
Thinking of to take them to the court.