Mar 11, 2017 08:54 AM
34561 Views
In 2011 I bought siemens front loaded washing machine because of its german brand value. It is a total disappointment. At the time of installation the engineer shocked me with the life of the machine is only 5 - 7 years.
As he said it worked for 4 years after that it started developing problems. It gave a minor repair which costed Rs 3, 500/- After 8 months it started making noise. When the complaint was raised a sales guy named Parthiban attended and said The disc has tobe replaced and it would cost Rs8, 500/- and he charged Rs 800 for his visit.
After repeated follow ups with him he never bothered to come. After waiting for four months I raised this issue with the customer care. They said will send another person but he will also charge Rs 800/- for his visit. This is totally disappointing did not expect it from siemens.
Not only their product does not have decent life span their service is way below the industry standards. Pls avoid Siemens for the below reasons
It is not long lasting
Their spare parts are costly
Customer service is very poor
