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IFB Washing Machine - Abysmal after sales service
Nov 30, 2016 08:45 PM 52986 Views

I have been using an IFB Machine last several years which no doubt is proof enough of its durability and quality. But the extremely poor response of the after sales team completely wipes out the overall score for the IFB brand of washing machine. I had lodged a complaint for a defect in my IFB appliance mid November 2016. The company engineer visited the next day and took an advance from me to replace the damaged part saying that he will visit again in a day with the new part. My machine has been left in a non-working condition and each time I call the engineer he gives an evasive response about completing the repair. It is the same with the senior after sales team. I have written this review feeling exasperated with the futile follow-ups. The only available option now is to scrap the machine.


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