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AVOID THEM AT ALL COSTS
Apr 10, 2013 05:17 PM 101495 Views

I used their services once when I unsuccessfully attempted to send an important document to my daughter in Pune from Daudnagar, Bihar. After a month long delay, the document was still not delivered, neither traceable. Used the "tracking facility" on their website to see if there is any information on my document. Apart from saying that the document had been forwarded from their Frazer Road office in Patna, there was no information. The service was most disappointing - all their numbers including the call centre ones were never answered. On their website, https://blazeflash.com, there appears to be an option to log an online complaint, however unsurprisingly, the link to do so is dead, i.e. you can't really log an online complaint.


After tracing the person who runs the Daudnagar branch, Mr. Arvind Kumar, he simply said that they have lost the document and nothing can be done. No proactive notification(when it was promised that the document will be delivered within a week) after a month long delay, no notification on the loss, no professionalism, no courtesy and no penalties!


Why leave phone numbers when they either don't exist or are never answered?


Why leave a link on their website for an "online complaint" when the link itself is dead?


Blazeflash couriers - can you provide a response immediately if you exist somewhere?


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