Apr 09, 2016 04:59 PM
33701 Views
This product is compact and good cooling until it works.Electricity bills also got reduced significantly. However, they(yes! we bought two and both of them) stopped cooling after just about a year when we were out of warranty.
There were 3 services and they did just one. They do not care and don't bother about completing 3 services. Their response "Sir, you have to call us for services" Really? In this age of great customer care from their competitors they are behaving like they are doing a great favor by providing with those free services.
We bought 2 ACs and in the span of a couple of weeks both stopped cooling.
Reason for first one. Poor quality of fins so gas got leaked.
For second one poor installation again gas leak. When contacted about issue with installation, customer care rep. kept repeating about it being it out of warranty even when it was issue with installation. The AC was hardly used so there was no way we could have found out issue with leakage.