Canara Bank has been my Bank since many years. My experience of operating accounts in different Banks in India suggests that normally the Banks originating in South India give better service than their counterparts having their head offices in other parts of the country. Another Bank is the Syndicate Bank which gives good service. I have experience of the New Delhi Malviya Nagar Branch, Dhenkanal (Orissa) Branch and Angul (Orissa) Branch of the Canara Bank , and I have got very good service at these Branches. Of course the Angul Branch of the Canara Bank gives me the best service, because they know me, and I know the Officers who matter. Every month my daughter’s Dollar Cheques sent to us for our maintenance, are instantly discounted here and credited to our Account within a few hours.

        Canara Bank’s Foreign Office in Calcutta is not that quick. You have to know some Bengali Dada or Didi there to get a quick response. So, in the ultimate analysis, it is the customer-bank relationship which matters. Once in a Seminar organised by the Canara Bank at Dhenkanal, I had spoken about this, and their top brass, Mr. Kamath, from the Bank’s Head Office in Bangalore, was gracious enough to present me a copy of the Biography of Sardar Patel, whom I adore and admire very much.

      The Cancard of the Canara Bank is always in a mess. I am not able to use my Cancard although I have paid all my dues. Because it is the friendly Canara Bank , otherwise it is a fit case to go to the District Consumers’ Redressal Forum. In these matters the Canara Bank has a lot to learn from the Citi Bank , although it is a hard task master if some one has not paid the dues in time.

      This year, the promotional materials like Calendars, issued by the Canara Bank have been good. The Manager and Senior Officer of the Bank at Angul called on me on the New Year’s Day and presented me a very good Calendar and an Executive Diary. Is it not an excellent gesture?

How long have you been with this Bank?

Between 10 - 12 years