Dear Maruti motors,
This is to pay my heartly regards to you
and to your esteemed organization - Maruti motors to provide me my car with a very good customer service.
You have been helping to me in various ways - firstly to make me arrive at the decision of buying car like Swift LDI and secondly a wonderful follow up within your organization and with me to give delivery on time.
Being in a Sales oriented organization all of us need to be proactive in terms of customer requirement and most important an ongoing service to the customer ,timely updates to customer on various offers and launch .... I am highly impressed by your sales process and the way you deal with the customer. One important quality of yours which I find important in any sales person is relationship management to build business hence getting more business through references .
Sharad/Ramu I believe you deserve to get higher position in your organization with more responsibilities and new roles -As rightly said a loyal employee is equlivalent to 1000 new business acquired by a company and you have proved it very right .
Your qualities:
Relationship management- Good for customer acquisition and retention.
Wonderful follow up - Important to make your customer feel that some one cares for his/her money.
Perfect sales process- very important to convince your customer.
Product knowledge - Critical to give product options to your customer.
Loyalty - Most important to perform and to grow within an organization.
Focused - Important to maintain consistency in your track record.
I am a customer of Maruti however I still feel that above mentioned qualities you have in you to be a part of a growing organization like Maruti motors and that’s where you are adding a great value to your organization.
All the best Sharad/Ramu for your future and thank you very much again to be so helping to your customers like me.
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