I am an student of Indian institute of information technology…..i ordered a shoe from the www.bigshoebazaar.com  and I received my shoes

in shocking 2 days , as they promised us that the shoes will be delivered in the 4 days…I was very happy to receive the shoes but after 20 days of wearing those Puma shoes , I found that shoe sole was been ragged out from the front left part of the shoe….thus I launched the complaint to the customer care department of bigshoebazaar.com…to my surprise I got back the reply for it in 2 hours of my mail..they asked me to mail the photo of the shoe on akarsh@bigshoebazaar.com and by next day I mailed them the photo on the mentioned id….they called me and gave me the confirmation that my shoes have the manufacturing defect….and they promised me that shoes will be replaced by them…as they were giving 100 days manufacturing warranty….i sent back the shoes and they told me that I will get back  new pair in 4-5 days…..but I didn’t receive my shoes for 2 weeks……I was annoyed and told them to refund back the amount to me in my credit card, but they told me that the shoes asked by me for replacement are been in the transit and I will get the shoes in 3-4 days as they were trying to arrange the shoes from some alternate medium… then I asked them to pay proper compensation for that shoes and to my surprise they agreed to give me the compensation for the harassment and finally they told me that they will be refunding my whole courier expenses and will give me an black formal shoes worth 800/- and finally I got the shoes from them in 3 days along with the compensation shoes…I was really surprised to see that the what I was asking they were doing it….I found that this type of customer oriented company are very few in the Indian market….i was so happy with their company that I ordered 2 pair of shoes….I am very happy that the problems of the customer are been handled by the senior management so well……. I think I am going to shop from them many more times…….keep it up…….i will surely ask my family and friends that buy shoes from them only……I love the service……….!!!!!!!!