Dears,

Further to the below communication i happen to contact Danish directly and was impressed to see the steps he has taken to ensure that i get the refund direclty.

May be the below was a one off instance.

Regards,
Bibu


Hello,

I have ordered a shoe from them and waited for 2 weeks. In this two weeks i contacted them 3 times via email and I was promised delivery in 2 days every time.

In their chat server almost all the time no one would be available.

Finally after 2 weeks they were not sure if its in stock and asked me to wait for 2-3 days more.

I asked for the refund and here is the catch "Your Refund may get effected in 15 days"

Please avoid them and in case you have some time to follow up then please dont go for upfront payment.

Regards,
Bibu

Below are the communication from their customer support,

   Fri, 04 May 2007 17:19:45 IST            Note:   To help protect your privacy, images from this message have been blocked.View images | What is this? Dear customer,   We thank you for your valuable order placed on bigshoebazaar.com.    In reference to your above order we would like to bring to your kind notcie that due to some un-expected circumstances your order has got delayed a bit and now the despatches are expected to take place within 2 - 3 business days time.   We request your kind patience and support and assure you of our sincere and honest services at all times.   Best regards,  

Wed, 09 May 2007 16:56:17 IST            Note:   To help protect your privacy, images from this message have been blocked.View images | What is this? Dear Bibu,

Kindly note that one consignment is to arrive us from franco and we are
expecting the arrival of your shoes if the same are still pending we will
cancel your order and refund your money.  For the time being we request you
to give us a couple of days as the products may be despatched soon from our
outlet in delhi.

Subject:    your order # 126771 for Franco Leone Date:    Fri, 11 May 2007 12:14:08 IST            Note:   To help protect your privacy, images from this message have been blocked.View images | What is this? Dear Bibu,   We would like to inform you that till yesterday your shoes have not been despatched.  They are expected to get despatched within 2 - 3 days time.  The product seems to be in stock as so far we have not got any out of stock information for this product from the manufacturers.  So if you prefer to wait for 2 - 3 more days there are chances you may have them for you.    But, if you are not willing to wait for 2 - 3 days you can always go for refunds.  After your instruction we will proceed the order for refunds and the same may get effected within 15 days time.  Kindly note that delay in despatch happened due to the non-arrival of fresh stock with the suppliers.  Kindly inform us by return mail what has to be done. We await for your information and we also assure you of our honest and sincere services at all times.   Best regards,   Customer Care
Bigshoebazaar.com