Ok, so one week before Christmas and their home page screams "guaranteed delivery by Christmas" if you order with the right shipping method (i.e. 2 day, overnight, etc.) and within the necessary time.  Sounds good, I don’t want to hassle with the malls.  So I place an overnight order on the Wednesday before Christmas (Monday), which according to their website calendar was well within the "guaranteed delivery" timeframe as the cutoff was Thursday at noon.  The items did not ship until three days later (Saturday) so will not arrive until Tuesday at the earliest.  When I called customer service Thurs/Fri/Sat, they kept assuring me that it was en route and would arrive on time... and that the reason that they did not have the tracking number was because UPS didn’t give it to them yet. (Funny, I always thought the tracking number was on the label you stuck to the box).  They then went on to say that they weren’t even sure whether it shipped UPS or FedEx.  Interesting. Maybe because it -hadn’t- shipped at all.  This company obviously is not equipped to handle online orders effectively, especially around the holidays.  Every other online retailer that I ordered from (Crate & Barrel, etc.) got everything to me with no problem and I ordered it at the exact same time with the exact same shipping method.  Worse, they repeatedly blamed UPS... before they’d even picked up the package.