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Barclays Bank Visa Credit Card Image

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9%
1.08 

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Norwood, Massachusetts India
US Airways, Barclay Bank MasterCard and my second
Sep 17, 2014 06:45 AM 22383 Views

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Roxanne and her sisters did their annual sister trip to our place on Maui this year. Ticket prices were high so we made the decision to go with US Airways and use the Barclays MasterCard because we received a note from Barclays saying that we could get one suitcase free for up to 5 people. She booked the tickets for over$5, 000.


On the way to Hawaii she was told that she did not have the right card and was forced to pay the$100 for all the bags. I called Barclay and they said there was some kind of error and removed the charge. They said they didn’t know why but they would fix it. I sent her a copy of the statement about the free bags for the return trip in case she needed it and they did it again. I called them again and they said that they would dispute the charge. Awhile later I received call from them and we went over the whole thing again.


Now let’s forward to last Friday. I received a letter from them stating that since I did not respond to their calls(not true) they would drop the dispute and I would have to sign a letter to keep the dispute going. The cover letter stated that I had to confirm that I knew Roxanne Haynes(I guess after 30 years of marriage I could confirm that).


The letter would state that I did not participate or authorize the purchase and that the account would be closed because the card was fraudulently used. Did they just ask me to declare my wife a criminal? I was foaming at the mouth so I called them again and was told that she was not the primary account user and therefore could not get the free luggage and I had to have been on the trip. I then asked them if they were considering my wife a second class citizen(no answer of course).


I asked to speak to a supervisor and they told me he could not call me until the next day(an example of their fantastic customer service). While I was waiting for the call I started searching and after about one half hour and clicking through 3 web pages I found the disclaimer on the US Airways web site, that only the primary user(Me) could get the free baggage. Now I am sure that she is a second class citizen. I decided to pay it but closed my account(probably cost them$5, 000 to 6, 000 a year in lost income from my purchases) and decided to not fly US Airways or American airlines again(at a cost to them of a considerable amount). The moral of this story is never believe what the credit card companies promise.


I would guess that a lot of women are considered second class citizens by them because a good percentage of the time the husband applies for the card and is then the primary user. I am angry that my wife is considered a secondary class person and would have to have had my permission to buy the tickets and that they wanted me to name her a fraud. I have no doubt I have cost them more than they will both make on that$100 but I really would like for this warning to get out. If you can I would appreciate it if you repost this to your friends. Thanks if you can.


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