Apr 11, 2015 11:24 PM
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Thought this review should give you a heads-up in what to expect and some tips.
Be ready to be treated like a peasant of colonial times, the govt staff over here doesn't even think in their dreams that their salaries are paid by the very citizens they are supposed to serve. Forget about having addressed politely and all, they will treat you like animals.
For simple things you will be made to run in a circle between the same rooms and staff located in 3 floors from morning 9:30AM to 5:30PM, you will have wait in several queues just for a small progress in your case, they will ensure to break a sentence in their remark so that you will need to get on to the same queue again for having that completed, a typical bureaucratic functioning, of course you need to be their by 8:30AM or even before to get a token of reasonable number though they will start issuing only at 9:30AM.
The staff says there has been a 30% cut in workforce and they are fed up with the work load. To me it somewhat appeared that the number of people they are handling in a day is very huge but if that's the case why they should be making people comeback again and again to them for the same issues. Pathetic is not the word for having wasted my whole day here.
Also go with a white cap and sweater and wear light colored dress.
You will be first made to stand in half a kilometer long queue in hot sun so you need the first part of dress code, then once you enter the building the temperatures can vary anywhere from 18 to 28 degrees depending on the number of people in that floor and how the fans are beaming the air to you on top of AC, here comes the sweater handy for you.
Do not think of shouting at them, I felt like itching myself seeing their pathetic state of frustration for having to deal with PHDs to uneducated that too in so many numbers.
But in spite of that they are not willing to quit the job I suppose, one staff member who was apparently doing some good job in managing people said he needs to take 2 pills every day in the night to get sleep, well it looked like he was honest, but then his attitude towards people was that he is doing a great favor and thinks it's his right to call us by singular or even like an object.
I thought there would have been some improvement with the new government but the state of affairs here is far from a corporately managed service.
God save us.
I couldn't hold myself from sharing this since there were very few recent reviews on regional passport office after the PSKs have comeup.
Will share more updates on my experience and specifics once I get my passport.:-)
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