Bajaj Pulsar

SHODDY AFTER-SALES SERVICE !!  

By: doclaw | Sep 14, 2007 01:17 PM

Fuel Consumption (kms/litre):
Comfort:
Reliability:
Handling and Control:
Looks:
Member's Rating:
Member's Recommendation: No

Read 1042 times
Rated by 4 members

MouthShut Product Rating:

Recommended by
83% members

Pros:
The style, the color, the riding-posture
Cons:
Poor after-sales and a confrontationist attitude by the big-wigs at Bajaj S


I purchased a Pulsar 180 in Sep 05.
From that day, I’ve been fighting with my gears.
Every time I want to shift from FIRST to SECOND, instead of falling into 2nd, the gear comes and stops

at NEUTRAL.  I reported the matter to Bajaj Service and also explained the problem at one of the Customer Meets,in 2005, they had [first one in Cochin, after the product was introduced] . Some protracted emails ensued thereafter and finally, a Product Engineer from Pune drove my bike and [halleluiah !!] reproduced the problem; till then, everyone thought I was nuts !  Or, possibly didn’t know how to ride a bike  -  this, after 35 years of using them all over the country .

A promise was made by the Product Engineer in July 06 that I would be a ’free’ man, cured of this problem by Independence Day.  He also agreed to retro-fit an ’Engine Kill’ switch, on the house !

A second Independence Day has gone by with no end in sight  -  in fact, to add insult to injury, after they had agreed to change the gear system with a NEW system they had introduced, I was called by the local dealer [Popular Bajaj] and told to check my bike in for the promised change; again, Hallelluia !. But, they called me the next day and said that they did NOT have the FULL set !!

That was 4 months ago and I’m still waiting for some promised action from Cochin and Pune !!
Is it going to be a case of interminable waiting ?

Wg Cdr (Retd) Dennis  Lawrence
PS I used to be a flyer of fast jets and though at 62, I still love my bikes [2 of them] !




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About doclaw


Name: Wg Cdr D R Lawrence


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