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MouthShut Score

27%
1.67 

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Verified Member MouthShut Verified Member
Vadodara India
As expected from the Government LTD company...
May 16, 2017 06:23 PM 2518 Views

Internet Speed:

Connection Reliability:

Help & Support:

As in the initial days the only broadband that was readily available was of BSNL I had no choice but to get a connection with the expectation that it will work at least.


After application of the connection I got the connection after almost one month and that also started after 3-5 days of it installed. so you can imagine the services. and support. but wait there is more.


The speed I opt for was 1 mbps. so that I could surf smoothly. but whenever I tried to surf it during the day hours especially pick hours. it worked like almost 256 kbps speed and it gave me all the time finish my other work while it finished its jobs. the Internet speed is as said maximum 1 mbps but regular speed is merely reaching 512 kbps.


Connection Reliability: Well what can you expect. If you are having online work to do which needs continuous unbreakable connectivity then I will suggest something else as this will mostly come in Dot. space . dot. means will not be a continuous one and you may loose your important work or will have major problems.


The plans offered are also not that price competitive and almost similar to other connections like Tikona, you broadband. etc.or GTPL which I think is very good.


Service and Support: Now when I already have mentioned some points of services. when you will need the support in case of connection lost or something similar. they will register your complaint immediately if your call goes through their recorded customer care music. but don't expect them to come soon. at least keep a target of 1 week to resolve the problem. and if it goes to one month then also you should not be surprised. even the time you cannot use the internet will not be refunded and you will loose your GBs or hours whatever the plans. are.


So I will advise to go for other connections. at least they readily give the support. and don't let you hang in there.


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