I am with this bank for more than three years. I recently moved out from this bank. There is no centralized control. There is difference in interest rates for all customer between 11% to 15%. The decision
is up to branch manager. If you are not monitoring properly you will be cheated. During my period of loan the interest rate are increased from 7.5% to 13.5%. They do not have complete history of dates when the rate is moved upto 12.5%. I think its upto account manager(if he think he will just go and change the interest rate for company profit). There wont be any notification for increase in interest rates. Sometime they will change EMI without any notice or take money from your account without informing you. They will talk really very nice, but cheat as they wish.
They will always try to take as much as interest from your repayment amount. If you are unaware about Loan Calculation / Variable Rate System you will be exploded. I had seen some customer paying 15% interest to them without knowing about housing loan system[It is really sad seeing them getting cheated since they dont know much about RBI rules]. They are professional cheaters with lawyers, so please do not waste time in speaking and waiting to reduce the interest.
Move to some well established housing sector bank with online monitoring system. I am not sure if indian government FSA works.[http://www.pgportal.gov.in]. We can escalate issues here.
NOT TOO LATE. ACT NOW & COME OUT FROM THIS DEVILS.
Its your effort and your money. They are not allowed to simply sit and eat all your money.