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25%
1.49 

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1800-233-5577

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Axis Bank: All in One Banking
Aug 22, 2015 12:23 PM 32393 Views

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As I have been working in BPO’s for quite some time, I have had my share of bank accounts made by employers. From Bank of India to Axis Bank, I have dealt with some 4 banks in all.


Axis Bank is my all time favorite.


I am more of an online person and love the app and website of the Axis Bank. But I have been to the Mira Road Branch quite so often. They really make sure that every customer is treated well.


I have a Salaried Savings Account with Axis and I really love the bank to the core. From the app to the Branch everything is completely awesome.


Everything has a few drawbacks too – So the Credit Card Team of Axis is too rude. I am assuming that they have outsourced the Credit Card department to some other agency, but again there’s a way to speak to a customer. I have been a regular customer but one month delay due to a family issue wasn’t considered and the tone used by the Credit Card department was really harsh.


But on the other hand, the branch staffs are very professional and caring. I can use the word caring because, there was this one time when I had been to Axis Bank with my boyfriend as he has his account in the same bank. And he needed his statements at the earliest. As the branch lady was familiar with me and I just had to tell her the genuine reason as to why we needed this at the earliest and she took our case as the priority and made sure we got the statement in 10 minutes, though the system was really slow.


Honestly, the minimum account balance for me currently is Rs. 0/- as it’s a salaried Savings Account. Otherwise it is Rs. 10, 000/-(I think) which is too high for a middle class girl like me. I am sure that I will be able to manage the minimum balance on the account for some more months. But once it is off, I need to get done with Axis(Makes me sad).


About the ATMS of Axis – It is completely area specific. Overall the ATMs of Axis is quite okay. I love the fact that the AC’s work in most of the ATMs(not in Mira Road though).


Online Banking – It is just so much easier. I have my details with me. I need to put them, click on login and I can do anything I want to through the online banking feature.


Mobile App Banking – This is a complete sweetheart app. First of all, it has the cutest and my all time favorite Deepika Padukone on it. Then all I need to do is type in my security code in the app. And Voila! I am logged in.


If axis can start giving their credit card services to some other ‘well spoken’ outsourced agency it will be great.


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