Oct 11, 2017 04:21 AM
16201 Views
My child was assigned an investment in this company because she sustained serious injuries when she was very young. I have provided address updates over the years. This summer we purchased a home so I called to offer an address update today. I provided her case number, social security number and so on as requested. The individual acting as the rep insisted on providing the address they have on file now. I ran through every single home address my child has ever lived at. The rep said none were correct. So I asked for another path and offered to provide a state id for her, school records and so on. It was refused. The rep confirmed that unless someone can correctly guess what they have typed into their system for an address they will not update it for her. My daughter will be 18 very soon. I gave up and called her attorney. It is the most ridiculous thing I have ever encountered.