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34%
2.07 

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Poor in response but Good in sending reminder's
Mar 12, 2016 04:39 PM 118471 Views

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I had taken a Life Insurance Policy -Aviva I Life in 2012. A policy term for 30Years with a premium of Rs5070 annually and assured Sum of 50lacs.


After having taken the policy I went outside India for Job. Thereby I had requested AVIVA to confirm me whether the policy is still applicable to the person who is residing outside India. I asked them to provide me the detailed procedure with pros and cons.


Intially there was no reply but after few reminders the only reply was a very casual approach telling to continue the policy. They did not further replied when I asked to provide me further details.


But after one year when I stopped paying the premium I was receiving regular reminders for paying the pending premium and asking for renewing the policy. I have received more than 50 e-mails asking the premium but not a reply for my queries.


I can imagine what can happen what shall be the response when something happens to me.


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Brand Response

Dear Sir,
We sincerely apologise for any inconvenience caused. Please write to us at social@avivaindia.com with your policy details and contact number. Our team will get in touch with you immediately.
Regards,
Team Aviva

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By: Aviva_Life | Mar 14, 2016  12:06 PM Comments 0

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