Feb 23, 2016 06:48 PM
20778 Views
(via Mobile)
(Updated Feb 23, 2016 06:54 PM)
My dad had recently taken an asianet pre paid connection and it sucks big time.There is no option for customers to recharge the account online.
When asked for disconnection procedure the customer care employee gave me a mail id that does not exist
The customer care officer can't even give a timeline for issue resolutions. I am left at the mercy of the field executive who will come to our home to handover the recharge card when he is free.
No escalation matrix whatsoever for customer complaints. I cannot talk to a manager or your Trivandrum operations team or field executives!
This is not the first time that I am forced to take leave from office and lose out on few days pay due to Asianet. I had a post paid connection earlier and connectivity issue resolutions used to take 5 days.
Lot of us frequently visit our old parents back home by taking "work from home option" and rely heavily on the reliability of the Internet service provider.
I think the MD of Asianet broadband should be ashamed for running a company like this. Asianet is taking advantage of the ignorance of my dad and countless others who do not know quality internet service providers in the city.
Thanks for screwing up my job!
