Jan 10, 2018 02:45 PM
7609 Views
I regret my decision to port my medical policy to ApolloMuich. One of the worst organization in terms of service.
The agent provides all the false information and if you ask for a agent change then until you followup for next 2-3 months with them it won't happen.
The customer care doesn't understand whats the query has been asked. You get the different answers for same query from different people. The addition of my new born and 80 D certificate, I had to follow up with them for 2 to 3 months.
When I had decided not to renew my policy with them, I got a call from customer care asking for the problem. It was very arrogant way of asking for the problem.
Choose ApolloMunich, only if you have plenty of time to argue with their customer service. You have to keep following with them because they don't care for your problem and customer satisfaction is not their business.