MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo
Ammis Biryani - Marathahalli - Bangalore Image

MouthShut Score

15%
1.47 

Food and Presentation:

Ambience:

Customer Service:

Value for Money:

9, 3rd Cross, Off RJ Garden, Marathahalli, Bengaluru 560037, KA

+91-80-25717777

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Pathetic Taste, Customer Service & Delivery
Jun 06, 2014 10:25 PM 14823 Views

Food and Presentation:

Ambience:

Customer Service:

Value for Money:

I used to like Ammis Biriyani before because the mutton/chicken pieces were good along with the rice quality.


But now, the more successful it has become, the quality has gone down drastically.


I don't know, whether they have changed the chef or something, but the Dum biriyanis taste like just rice and a lot of masala. Not the authentic Biriyani it was before.


I am specifically talking about the Marathalli branch. Previously there used to be fleshy leg pieces in the biriyani and sufficient pieces of Chicken/Mutton. Now, the pieces are smaller in size with amount of flesh and meat a lot less than bone.As per the price you feel cheated.


I have complained regarding this innumerable times, as I was a regular customer and watching the quality drop was sad. But nothing happens. The call center executives as usual say " Sorry, it will not happen again". But that's just their robotic script and the quality never changes. If you escalate it to the store manager same thing happens, no change in quality. Sometimes, even the store manager does'nt know why he is calling for and says " I am sorry ". when you ask him "Do you know what was the issue", he will say, the call centre called, I am sorry, will not happen again. They keep repeating this line as if they are hypnotized and only know 1 sentence.


If you complain to the Area manager, same thing - just promises no change.


Moreover the sad part is - they have pathetic delivery persons. Once one delivery boy brought the order in half( I had ordered Biriyani+ boiled egg+ Pepsi- he had only brought biriyani) that too 1 hour late. 2 hours after I ordered . The Biriyani packet had traces of sand and mud as if it was kept in an open dirty field.


On saying that I will not receive the order as it looked unhygienic+ was 1 hour late+ not the complete order- the delivery boy went berserk. He would not allow me to close my door and insisted very rudely that I accept the order. When I said no, he threatened that he lives nearby, is a local and "See me" everyday. I called the call center and asked to transfer it to some supervisor.


I asked him that I am contemplating Police action. But he said that Ammis Biriyani will take action against this person and fire him immediately.


Guess what happened today( Almost after 2.3 months of the above incident)- I ordered Biriyani, and the delivery boy who had threatened me and was supposed to be fired- is standing to deliver the Biriyani.


In short - the management is a huge disappointment. It started off as a good customer centric establishment, but as it is opening more and more branches- the quality, customer service has gone for a toss. These people do not even hesitate to repeatedly lie to you.


Never buy from here, Any kind of biriyani, atleast roadside biriyani has better service that this. Trust me as I have been ordering from here since last 2.5 years.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

Ammis Biryani - Marathahalli - Bangalore
1
2
3
4
5
X