I subscribed to Airtel broadband service in bangalore 2 months back. I feel their service is the best in this part of the country.
I placed my request for a braodband connection over phone. Their
service person came down to my house to get all the paper work done. Within 7 days from placing request, my broadband connection was up and running. I opted for Bhartis wi-fi router. The wi-fi router is good and doesnt give any problem. The speed offered is good. The service is very reliable. since the day of installation, i havent experinced even a single day of internet outage.
My only complain about them is that the customer service person didnt inform me about their billing cycle because of which my first bill turned out to be quite large.
It turned out that my service was activated on the last day of their billing cycle (which stretches from 26th of a month to the 25th of the next month) and the bill calculated on a pro-rata basis came to a sizeable figure (because i downloaded a few softwares for installation).
I found thier process of activating the My-Airtel service (to manage the broadband account) unnecessarily cumbersome. Their website also doesnt list all the available rate plans. The unlimited download plan of 750/- wasnt mentioned in the website. Make sure to ask about all the rate plans.
Their rate plans are priced slightly on the higher side but that is a premium for good quality of service.
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