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MouthShut Score

26%
1.76 

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Sluggish Customer Service
May 23, 2016 10:48 PM 6883 Views
(Updated May 23, 2016 10:51 PM)

Picture & Sound Quality:

Service & Support:

Value for Money:

Their service standards are painfully low.


Everytime you call them for support, you wait for avg 7 mts to get to a rep to talk.


They don't stick to promised timelines. When they say 3 hrs .it's 3 days.


When you ask for a manager to escalate on the issues that are persisting for long, they are either not around or busy. When you insist, they promise to arrange a call back. U bet, you will never receive any call back.


I am experiencing bad signal problems for close to a month now & nobody really care to sort this out. I would have made a dozen calls so far.


Their standard answer is'tomm it will be done for sure".


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