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MouthShut Score

26%
1.76 

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Worth money, spontaneous service
Aug 20, 2016 06:43 PM 6510 Views
(Updated Aug 21, 2016 12:00 PM)

Picture & Sound Quality:

Service & Support:

Value for Money:

Worth for money, spontaneous service, good service personal network, post service quality checks.


The Airtel DTH service is very nice with excellent customer care, technician support, cost effective charging options. I had used it since 2012 and very good clarity of vision and spontaneous service track record on jut a call request. I am esteemed customer of Airtel and like to continue for ever. The Dish, set of box, remote, cable and related equipment are of good quality and cheap for replacement cost of parts and technician charges. There will be post service quality checks from customer care through direct call to customer from the customer care centre. They will give bill and also give idea about cost before the service. While I was in Chennai, my remote was not working. I made a complaint with customer care and requested to come technician on specified time. The customer care person told cost and bill will be given. The technician came on specified time and done according what they told. They also keep us informed about the intimation of disconnection of DTH in case of not charging when the balance is over. Their plans are very effective. When I moved from Chennai to Trivandrum, I requested to dismantle the dish and cable, they done it according to my request and customer care done post service quality checks. In Trivandrum, they came and installed dish on my specified time and asked only amount mentioned in the website for installation. Interstate movement was very easy and hassle free for me as I just done all request only through mobile phone. It is easy to add new channel and delete unwanted channel. We can take the connection with same set of box to anywhere in India and we can add more than one connection in the existing Airtel DTH.


Charging option is also very easy even you can charge for small amount and longer duration will give u more validity. You can charge even with your registered mobile number or DTH Id number via online or at mobile and DTH recharge shops. Even if you forget to recharge your DTH and if your service got disconnected, once you recharged the service will be resumed just on a refresh.


The Airtel DTH is having good network coverage with good signal strength, with good network of technicians which all support the customer. We can also upgrade from standard set of box to higher one. They won’t charge extra for the immediate services if your complaint is not solved.


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