Jul 31, 2017 11:20 PM
4832 Views
I will keep it to the point to ensure that someone from airtel customer care or airtel appellate team reads and look into the matter.
4 versions committed to the customer but no resolution
excerpts from the email chain-
From: Gaurav Gaur
To:appellate.ncr@in.airtel.com
Rajan,
July 31st has also passed and the amount is yet not Cred824ited in my account?
Any other justification you may have after all the back and forth its over a month now.
Can someone senior in the mail chain look into it and have the issue addressed?
My question is same to the appellate team- are you guys any different or shall the customer presume that its all the same DNA right from sales to up the bracket?
From: Gaurav Gaur
Sent: Friday, July 28, 2017 12:13 PM
To: appellate.ncr@in.airtel.com
Subject: Re: RE: COMPLAINT| CAF NO: GH5255014
A reminder and an update - I have not received the Cred824it yet.
Regards
Gaurav
From: appellate.ncr@in.airtel.com
Sent: Tuesday, July 25, 2017 7:01 PM
To: gaurav.gaur@outlook.com
Subject: Re: RE: COMPLAINT| CAF NO: GH5255014
Dear Gaurav Gaur,
This is in reference to your regarding refund related issue for your airtel account number 7033077341.
Basis our discussion on 9899180288, please be informed that we have initiated the NEFT refund request for the amount Rs. 3297.00 with service request number 85439368. The same will be resolved by 31st July 2017.
For further queries, please do email.
Customer touch points:
Level 1: Customer Care: 121@in.airtel.com and 121/198, working Hours - 24/7.
Level 2: Nodal Team: nodal.ncr@in.airtel.com and 01141614777, working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: appellate.ncr@in.airtel.com and 01141614690, working hours: 9:30 to 6:30, Monday to Friday.
Please visit our website https://airtel.in for a range of products and services.
Warm Regards
Rajan Gupta
bharti airtel limited
-Original Message-
From: gaurav.gaur@outlook.com
To: Appellate.Ncr@in.airtel.com
Cc:
Sent: 24/07/2017 12:42:56 PM
Subject: Re: COMPLAINT| CAF NO: GH5255014
Rajan,
Please initiate the NEFT transaction without the If's. Please have liberty at your end to check on the status of cheque delivery. I should not suffer as a customer because of your protocols.
To reinstate, please initiate refund today and confirm.
Regards
Gaurav
_
From: appellate.ncr@in.airtel.com
Sent: Saturday, July 22, 2017 7:29 PM
To: gaurav.gaur@outlook.com
Subject: Re: COMPLAINT| CAF NO: GH5255014
Dear Gaurav Gaur,
This is in reference to your regarding refund related issue for your airtel account number 7033077341.
Basis our discussion on 9899180288, please be informed that we have received the NEFT details from your end for the refund of the amount Rs. 3297.00
Further, we are in follow up with our team regarding the refund cheque delivery status and we will initiate the refund through NEFT mode if the refund cheque has not been delivered.
We will update you further in next 48 hours regarding the same.
For further queries, please do email.
Customer touch points:
Level 1: Customer Care: HYPERLINK "mailto:121@in.airtel.com"121@in.airtel.com and 121/198, working Hours - 24/7.
Level 2: Nodal Team: HYPERLINK "mailto:nodal.ncr@in.airtel.com"nodal.ncr@in.airtel.com and 01141614777, working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: HYPERLINK "mailto:appellate.ncr@in.airtel.com"appellate.ncr@in.airtel.com and 01141614690, working hours: 9:30 to 6:30, Monday to Friday.
Please visit our website HYPERLINK "file:///\10.152.45.131\Support\Quality\Outbound\AppData\Local\Microsoft\Windows
\Temporary%20Internet%20Files\Content.Outlook\YVTB9PFM\ http://www.airtel.in" http://www.airtel.in for a range of products and services. Warm Regards
Rajan Gupta bharti airtel limited
-Original Message-
From: gaurav.gaur@outlook.com
To: Appellate.Ncr@in.airtel.com
Cc:
Sent: 22/07/2017 03:46:07 PM
Subject: Re: COMPLAINT| CAF NO: GH5255014
Hi, I just hope the team @ Airtel knows what they are doing. This is the fourth version of resolution which has come thru after waiting for the courier for over a week. Anyways, here you with the details asked for online transfer. I would need a confirmation by when it can be done. 1. Scanned copy of cancelled cheque. Your name should be printed in the cheque provided - in case, name is not included, please provide scanned copy of bank statement/pass book front page) 2. Bank account number 5785767228 3. IFSC code CITI0000002 4. Branch should be mentioned in the cheque.
Citibank, N.A Delhi Regards
Gaurav Gaur "GG"
Regret Typos - Sent from Handphone_ From: appellate.ncr@in.airtel.com Sent: Saturday, July 22, 2017 10:45:38 AM
To: gaurav.gaur@outlook.com
Subject: Re: RE: COMPLAINT| CAF NO: GH5255014
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