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MouthShut Score

24%
1.82 

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Goodbye to Aircel worst service
Jun 23, 2017 09:46 PM 1445 Views

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My mother has been using Aircel service for many years. I got her new mobile and the old sim would not fit. So made a visit to Aircel office in Thambaram with her. Waited for almost an hour to get assistance. They told us the phone was registered on someone else and my mother name isn't there. This is totally Aircel's mistake. My mother told me she bought the sim on her name before. So getting small sim for new phone is out of the window now. Then I want to get a new Sim for her. They are unable to scan any of here finger to authorize. what kind of old device these people using it? After several attempt they told us they can't do anything.So we left from there. Service reps are so slow and they seem not to care about the customer at all. some of the customers literally yelling at them for their poor service. went to a mobile shop near by and got a Airtel sim in 10 minutes after showing Aathar card and finger scanning. worst customer service experience I ever had and will not recommend Aircel to anyone.


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