I have travelled with AI 2 times to Mumbai from NY. Second time, was horrible. The plane’s second engine stopped after take off from Mumbai and then we were stranded in Delhi for 36 hours.
But I have a different story to tell here, which is regarding their customer service I have experienced...
I had these reward points from Air India from my previous flights which i decided to redeem. When I called their NewYork office, they told me I  can get ticket from Mumbai to Nagpur and it will be $6 for taxes and fees. I then called second day and now the lady told me $17 for the fees. Not accustomed to such inconsistencies in customer service here in the US since a while, I thought this is a matter of who and how do I trust, so I questioned back, and, dont ask me , the lady started cross questioning and treating me like I am a biggest beggar in the world, and then slammed the phone over me. I then called again, but she wont pick up now, so I finally got hold of her manager. He was OK and he made reservation for me for after 6 months.
I now called them last week to chage my dates, and they never picked up phone. I think the lady has my number. Finally after waiting for 1 hr 45 minutes on hold, she calls me and indicates she wants a confirmation from me for my 30 Nov flight.  So I got my dates changed instead.
Now I am trying to call again to send me the tickets, they never pick up the phone. I got hold of Marketing department, the lady said I will transfer you to flying returns, and she hung up, 3 times.


So obviously they want to make sure I should not contact them by any means. I do not know what to do, as I should receive these tickets within 2 weeks before I depart from here in NY.
Any suggestions folks ?

By the way, my lesson learned : Be very very polite and humble , like you have done some crime, when you talk to Air India staff.  I know this is terribly difficult for us here in the US as we dont have habit, but... May be some day private airlines will beat this one to death.

No. of times flown on this Airlines:	Between 1 - 3
Class flown most frequently:	Economy Class