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40%
2.20 

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1800-180-1407

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Customer executives have no Knowledge of Refund
Apr 07, 2016 05:40 PM 15799 Views

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There are multiple reason for me to do cancellation -




  1. The flight was rescheduled.




  2. I asked 2 times on live chat of Air India, and also by calling customer care about cancellation charges, and the amount that will be refunded after cancellation.






I was always said on chat as well as on call by Air India customer care executives that penalty charge is 300$ and I will get an amount of 568.40 - 300= 268.40$ back.


Now you guys are saying that I will not get any refund amount. This is not correct.


If you want you can check the live chats, and also the call recording.


Please ensure that you are refunding 268.40$ to me, as said by your customer executives.


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