MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo
Air India Image

MouthShut Score

40%
2.20 

Check-in Counter:

Staff:

Seating Space:

Punctuality:

1800-180-1407

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Air India Service very Poor Service
Jul 16, 2016 04:31 PM 9123 Views

Check-in Counter:

Staff:

Seating Space:

Punctuality:

Air India: On 14 May-16 we were supposed to fly to Newark(USA) at 2:00 am. But due to damaged runway the flight got delayed by 22 hrs. The way Air India handled the situation was very poor . It is totally poor crisis management. There were too many employees roaming around without any help and knowledge. It was totally chaos and I heard later that they were giving hotels till morning 7:00 am.


I went to home in frustration as the authority promised me to give me to and fro transportation charges next day. But when I went next day, they made me run around in a such a way that I gave up of hope of transportation charges also. I had some sound recordings and photos also(not loaded here), the air India persons will make you run around like anything.


Every body knows that you must get in-to airport 3-4 hrs before for International departure. Their mail came at just 2 hrs before which I read in air-port only at 4:00 pm mentioning flight is at 6:00 pm again as usual that flight also cancelled and they said one which coming from Newyork will be again sent. Again delay, and at last 11:30 pm on 14th May-16, it took off.


Conclusion: Poor crisis management, I saw Jet Airways manged it well and all travellers got hotel accommodation which were facing same crisis.


A-I employee do not know processes of refunds or hotel management etc well which should be given to travelers. They start in panic and not deciplined.


Poor in updating status. On next day also the schedule on board was of previous day


. They nicely sent link to give feedback but Feed back server was down. Good Digital service keep it up.:)


Exactly after a month there was again failure of Air India in Mumbai, Bangkok flight cancelled -read news of 14-15 Jun-16.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

Air India
1
2
3
4
5
X