Acer’s lack of support on my new Ferrari 4005 laptop, on which we then paid I think $500 for next day service at our office, is breathtaking. I have waited for more than a month for a new motherboard and still even the promised date is a number of days away.

They don’t even express regrets for the obvious inconvenience which their inadequacies must necessarily cause to our clients.

Nor do they even pretend to accept our complaints, eg there is no person whose job it is to know of a customer complaint. They just don’t care how unhappy we are or how much of a problem this is.

We will make sure we never buy another Acer product, it has hurt our business too much and just generally made life v difficult. Real cost of Acer laptop?, far too much. We regret this purchase a great deal.

Wendy Kain Sydney Australia

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