Nov 05, 2011 10:01 PM
15213 Views
I had purchase the Skyline Toaster on the the 2nd of Oct 2011. AVA Merchandising offer an on air merchandising service for a number of airlines where passengers can buy various lifestyle products.
The same was picked up from the Kolkata airport counter.
I had traveled on the Jetlite - Mum to Kol on the 2nd of Oct 2011.
I was busy travelling and when I returned from my tour, I opened the pack, to make a toasted sandwich for breakfast and I noticed that at the back of the item a big piece of the plastic body has broken and fragmented into 3 smaller pieces.
In fact I have attached the pics of the damaged product showing the broken off area and the broken off pieces.
I had written to AVA Merchandising on the following dates - 14th Oct. I then called AVA Merchandising at 011-47169800 and spoke to Ms Bandana Singh. She assured me that they would send a replacement once the defective piece was sent to them. I promptly mailed out the defective piece on the Oct 15th 2011 to
Bandana Singh
Senior Customer Care Associate,
AVA Merchandising Solutions Pvt Ltd,
New Delhi-110060
Contact no.: 011-47169800
http://www.avamerchandising.in
Till date they have not bothered to send the replacement item. Therefore they now have my money and the defective piece. I have sent reminders on the 24th of Oct and 4th Nov 2011. All I get is automated responses and not the replacement product.
Please do not trust AVA Merchandising because they are cheats and liars.
Rgds
Concerned Consumer.
