I HAVE PURCHASED APC INVERTER 800 in Sep 2005
Last 2 months we have been hearing some sound and some sparks .. On One day we had a big spark in the Main Switch and the whole Appartment
went to Dark and the APC Inverter Went off .. I
I have complained to the APC Inverter Servcies Center on 13 Apr 2007
Compliant # CI -272208869 :
I was given false promises and finally I was called by one person Srinivas and he has agreed that and he told me there is no Battery for replacement of APC so APC Would not be able to rectify the same ..
I have escalated to the APC Country manager , Mr Pankaj Sharma ,
Pankaj.Sharma@apcc.com . NO REPLY EVEN AFTER WRITING TO MR PANKAJ SHARMA
I AM ENCLOSING THE MAILS ..
PL FIND THE MAIL WHICH I HAVE SENT TO CONSUMER COURT PRESIDENT
YOU CAN CONTACT ME
From: Balaji Venkatraman
To: karscdrc@kar.nic.in ; ncdrc@nic.in ; Pankaj.Sharma@APCC.com
Cc: Robert.J. Johnson ; Robert. Johnson ; Neil.Rasmussen@APCC.com ; complaint@consumergrievance.com ; consumerhelp@sify.com ; Ellen.Richstone@APCC.com ; Emanuel.Landsman ; Eswar.Viswanathan@APCC.com ; karscdrc@kar.nic.in ; Nehal.Dixit@APCC.com ; Pankaj.Sharma@APCC.com ; Rodger.Dowde@APCC.com ; Urooj.Abbasi@APCC.com ; srinivas.surapani@APCC.com ; mahesh@brand-comm.com ; Subodh.Tagare@APCC.com ; complaints@mouthshut.com
Sent: Thursday, May 03, 2007 4:25 PM
Subject: Re: Fw: Compliant # CI -272208869 : 19 Days : UNABLE TO SERVICE / REQ FOR REFUND
Mail to the Consumer Grivence :
Respected HON’BLE JUSTICE CHANDRASHEKARAIAH Sir ,
1. I have the honour to report and bring forward to your notice , about an serious False claim of services and fraud by APC India on APC Inverter Products .
2. I have purchased the APC Inverter in Sep 2005 . I was told APC would provide the services with in 24 hrs .
I have launched a Service Compliant on APC India on 13 Apr 2007 and till date they made multiple promises and commitments not even turned
2. Due to the Unservicability of APC Inverter , I have incurred a heavy loss of nearly 34000 Rs .
3. Request your good office to take a note of this incident by APC India and also advice for initiate appropriate action ..
By CC : Mr Package Sharma Country Manager APC India .
Model Number B i800i
Serial Number : BB0518000 268
Arman Marketting Servcies
Model Number B i800i
Serial Number : BB0518000 268
Arman Marketting Servcies
Mail2 # By Customer Service Director
cc
Ellen.Richstone@APCC.com, Neil.Rasmussen@APCC.com, Ervin.Lyon@APCC.com, karscdrc@kar.nic.in, Rodger.Dowde@APCC.com, Edward.Machala@APCC.com, Emanuel.Landsman@APCC.com, Eswar.Viswanathan@APCC.com, Nehal.Dixit@APCC.com, Pankaj.Sharma@APCC.com
Subject
Fw: Compliant # CI -272208869 : 17 Days : UNABLE TO SERVICE / REQ FOR REFUND
Dear Mr Balaji ,
&nb
sp; At the ouset let me thank you for buying an APC product. We value and treasure your patronage.
&n
bsp;
; Further , this has reference to the tele talk that I just had with you on the problems being faced in the Invertor available with you.
As personally confessed to you we regret the inconvenience caused to you and appreciate the efforts taken by you in giving us the feedback in the mail below. We , at APC are proud to have customers like you and , believe us, that as an organization we strive very hard to support customers, towards the obligations that we have on product support , as envisaged in the warranty policy. It is unfortunate that in your case the issue did not meet your expectations. We regret that.
&n
bsp; As explained , we have instructed our Bangalore office to replace the battaery ASAP after taking an appointment with you.We hope the issue would get sorted to your satisfaction , hereafter.
&n
bsp;
; &n
bsp;
; &n
bsp;
; Thanking you once agian for your patronage,
Regards
Urooj Abbasi
Services Director
APC MGE ,
Bangalore.
|
Purchase Price (INR):
|
17000
|
|
Voltage of the inverter:
|
800
|
|
Which equipment do you usually use it on?
|
Computer
|
|
Do you use it quite often?
|
Yes
|