we have purchased an APC ups on 4/8/2006, till date it is not providing the expected back-up. The service engineer replaced the pcb several times but any one of them are in working condition. Now it is around 8 months and APC could not clear the problem.  we are waiting for the response from the APC regarding the replacement/service...  but the service team is not in a position to provide a final word.

I formerly recommended APC UPS for many customers and they are not experiencing any problem. (they don’t  even  need to contact the support team). I don’t know why it was happened to me.

I think there is some problem in APC’s customer/service support. They are responding to my requests but there is no final output - till now the UPS is in faulty condition.

I have hosted the first complaint on 1/11/2006 with complaint id 101394966 but till date the technical support team from APC could not correct this problem. The support team replaced the system several times but any of the system was in working condition. So I hosted several complaints during the past 6 months. find below some of the complaint ID(s)
 
C1-158668735
C1-183454586
C1-211078279
C1-220048467
C1-255483411

Purchase Price (INR):	21000
Voltage of the inverter:	230
Which equipment do you usually use it on?	sua100uxi
Do you use it quite often?	Yes