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Worst ACT services
Aug 09, 2017 06:55 PM 5002 Views

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Service in HSR Layout 7 sector its worst. Customer care absolutely don`t know what kind of issue. Only they will tell Fiber cable cut. They will tell the ETA for min 24 hrs to 48 hrs to fix the issue. But, on going issue its almost 102 hrs(5 days).


Filed Engineers are not well trained and they don`t know how to analysis the issue at all. They will call and ask you we are working on it. If you call back once again they wont receive your call.


I am surprised that if the Cable cut happend and they will take to rectify the for more than 5 days. In same time if you call customer care, they will tell with normal dialog "WE APOLOGIES FOR YOUR INCONVENIENCES" we will rectify the issue in as soon as possible or please give one more day to resolve the issue. We consider it has a high priority. In top of that they will send you the message we are working on it but none of them are working on it.


I have taken the new ACT connection about 3 months back and I have faced twice the issue.


1) ACT SR - 102xxxxxx45 - Result for fixing the issue took time for 4 Days.


2) ACT SR - 102xxxxx977 - On going issue still not fixed the issue 5 Days. Not sure whether it will fix as early or not.


I have mailed to Customer care, Nodal office & appellate authoritybl. I don`t got any response from them.


Service & Support rating - "Very Very Very Bad"


Connection Reliability - "Very Bad"


Internet Speed - it looks good.


Note:- If service interpreted then you need to wait for long time to get the internet connectivity. If you are in on call support gone case. I never recommend any of my friends.


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