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Phone Banking: Not listen to customer properly and unable toprovide the solution instantly (many cases) except balance in account andtransaction happening. Once lodge the complained the minimum revert time is 2days, whereas customer receive the call in minimum after 7 working days.
ATM Service: Most of the time the ATM are not working
Internet Banking: You have limited access of facilities and revert on internetmail is surprise gift, if you get so.
Customer Service: Stand in queue for long time and ask staff for help then theythemselves shows their busy hand rather than providing solution (how innocentthey are!).
In above services despite of telling them hundred time, theyare not improving at all. I thought the RBS will improve the infra-structureand services once it take over the bank. But it seems it become much worse.
I got my first card activation and money withdrawal from my accountafter 1 month. So you can understand the same.
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How long have you been with this Bank?
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Since 6 - 12 months
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