My horror started with my debit card being stuck into the ATM. I hadn’t used my debit card for a while and forgot my password. i

tried some combinations and the card got stuck into the ATM. Calling up the bank, they said, it’s their process and they asked me request a new card. i did so promptly.

It’s been more than 10 days since i made that request and i am without a debit card and no access to my own money. yesterday, i called up to find out what’s happening. The Customer Care professional named Salaman. I had a tough time with this guy. My address is not correct was the answer. I have been in chennai for the last 8 months and i haveen receiving most communications. I was wondering how in this case the address wasn’t correct ? Can somebody explain ?

He offered to take a request for address change. I requested him infact pleaded with him to get the courier people talk to me over my mobile. I don’t know why these idiots collected my mobile number. After a 15 minute marathon discussion i was thinking that i will get my card delivered and my cash problems will end.

I haven’t received my card yet. I called up to get a "Cash Delivery" done. The Customer Dare prfessional shut the phone down telling, there is an address change request so cash can’t be delivered. If i were to see her, i would slap her in the face as she slapped the phone on me. I have dirty words. Only to maintain deceny i am stopping from using it.

I moved almost all my cash to CITIBANK.

I am pretty sure that this is a lousy bank from my past and current experiences. I will close this account if not for it being my salary account.

Please be cautious while banking with this "Zero Courtesy" bank. 

How long have you been with this Bank?

Since 1- 2 years