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melody
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ramps-sol's Timeline

Commented on own review

Nov 05, 2009 08:11 PM

Dear All, Please find the below mentioned Minutes of meeting held on 28/10/2009 at the conference hall of Concorde motors near Dairy Circle, Bangalore. Agenda of the meeting: The resolution of the issue of defects found in the FIAT PALIO with respect to painting. The attendees of the meeting:... Mr. Shaji-GM, Mr. Thirumala-FIAT representative, Mr. Madhusudan- Head- Bangalore business unit, Mr. Selvarajan-Manager-services, Mr. Muralidhar- Service Manager, Mr. Vinay Sreenivas (Customer), Mr. Ramaprasad GB(relation to customer) and Ms. Ramya S Gowda((relation to customer) . The following points were discussed in the meeting: 1. Mr.Thirumala and Mr. Shaji examined the car and accepted that issues which customer raised. There was a paint defect proof found in many parts which includes a proof that a spray dye is found on the front end of the bonnet. 2. Mr. Thirumala addressed the issue with a seek of suggestion from the customer to resolve the issue. 3. Mr. Thirumala gave an option that they can make polish and resolve it. 4. Mr. Muralidhar Proposed an offer that the issue can be solved in three ways. One, Repainting the component again. Second , Replacing component to component by getting a new part and painting it. Third, Replacing the component from the demo car. 5. I was not happy with the offer and demanded a replacement of a new car for a car or my money back. 6. My view was not accepted from the company people for replacement of new car to a car nor giving back my money. 7. Mr. Muralidhar has promised he will perform task stated in point no. 3 by coming Monday i.e. 2/10/2009. 8. The customer has asked them to give a reply mail regarding the same which customers will take time to think on the matter. 9. Customer Asked for the minutes of the meeting. Mr.Madhusudan asked customer to prepare. Conclusion: The meeting did not conclude with any expected result. Read More

Commented on own review

Oct 28, 2009 12:13 AM (Updated Oct 28, 2009 12:19 AM)

Meeting with concorde motors has been scheduled for wednesday 28/10/2009 @16.30 to resolve the issue

Reviewed Fiat Palio Multijet

Oct 26, 2009 01:35 PM 12284 Views

(Updated Oct 28, 2009 12:11 AM)

I have purchased Fiat Palio(Diesel) on 23 Aug 2009 from Concorde Motors, Bangalore. there are defects found in the painting of brand new car. Car has been repainted in the following parts, Left side rear door & handle. Left & Right side of the fender. Under the bonnet. This has be...Read more

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