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After much internet and local store shopping, I decided to order a ping pong table from sears.com, specifically because the website said it’d be in the store for pickup by 1/30 (for my son’s birthday on 2/4). Of course, 1/30 came and went with no communication...
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I Ordered a laser level 3 piece set for my dad from sears.com and the ONLY reason i ordered online was because it was not available in stores. So i received the package and thought to myself, jeez this is really light. I opened it up and was surprised...
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I thought I was getting a good deal on a tool set as a gift for my son - until the shipment arrived and I discovered that they omitted the big, expensive, heavy tool set from the shipping box! It is inconceivable that they wouldn’t notice that this 30lb...
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So after all of my letters. I sent another one via FedEx to Edward Lampert and it was delivered on November 13th. You won’t believe the email I received from Sears Customer Service on Wednesday, November 14th. Truly makes Sears look very professional,...
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I ordered an outdoor shed from Sears.com with the website claiming delivery within 3-5 days. They charged my credit card the same day, and here it is over 2 weeks later and I have nothing. Calls to customer service and the local store were frustrating...
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Bought over $7K in appliances from sears.com. WORST CUSTOMER SERVICE AND LACK OF COMMUNICATION I’VE EVER EXPERIENCED. I was repeatedly hung up on by customer service and continually transferred back and forth between departments as no one could help me....
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On Sunday morning, September 9, 2007I searched SEARS sales circular to find a gift item for my son to purchase for his 6th birthday using a pre-paid Mastercard given by his grandmother.We turned to page 11 and found a 1GB Digital...
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I found an airtank for a decent price on sears.com. I ordered it on 3/3, received a email from the warehouse that it was sent on 3/15 to a store in my area. The store never received it. The warehouse says to call the store--the store says to call the...
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Ordered a folding table from SEARS.com on November 4th. The website stated it was in stock and would arrive in 5-7 business days. One month (and four phone calls) later to SEARS.com still no table and noone could tell me why I hadn’t received it or when...
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