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58%
3.45 

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Eureka Forbes

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Eureka Forbes Aquaguard Crystal Water Purifier Reviews

Good
Thank You
A token of appreciation from the brand

Oct 04, 2016 12:00 AM 318 Views (via iOS App)

We are using this product last three years. I like this product but water test is changing. my brother also using this product we bought this product after lot of reserch. comparing to other brands aquaguard is good. lot of hospitals also using this company purifier. installation is done in o...Read More

pravin6591

Mumbai, India


1 Review



BAD after sales service
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Aug 24, 2016 12:27 PM 573 Views

I got Acquasure water purifier 1 year before. Called service center(mumbai) to chaunge candles and inquired about price of the same. The representative said 1200/-, so I said yes. when the service person came he said 1400/- I asked him why difference in price. He said "Woh humme nahi malum, laga...Read More

Worst product and service by so called renouned co
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Jul 13, 2016 03:38 PM 819 Views

I bought Eureka forbes Crystal plus water purifier on 24th June from Maharashtra Electronics Camp Pune. Installation was very late afte 3 days ie on 27th June, worst service. The purifier went dead ie stopped working immediately on 3rd July, so not even worked for 1 week. Called Eureka CC and th...Read More

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Not satisfactory product
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Mar 05, 2016 12:18 PM 1495 Views (via Android App)

We  are using  this product  from 4 years, one year  was good but  after that  in every  2-4 month  presssure  of  water  become  slow  from pipe of aquaguard and service man  says that  candles  become  full of  dirt  or  so  and so. Means in every 2-3 months  how can we afford  servic...Read More

gavferns

Mumbai, India, India


1 Review

1 Follower



Installation issues
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Jan 06, 2016 12:43 AM 1782 Views

Watch out for leaky units. Upon power up the unit seems to leak from loose pipe ends within the unit. This is the 2nd time I have faced an issue with Eureka which leads me to believe that their assembly line has a faulty quality check.    Watch out for this during installation if you purchase th...Read More

Be alert friends
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Sep 05, 2015 04:05 AM 2638 Views (via Android App)

Friends be alert this company is allocating fraud and gundas as vendors for service and support. Its becoming very risky. Make sure service is done in presence of male at home.money is after life. Please please please be safe.and alert others. I am from Mumbai and manager at service center...Read More

Careless Ppl.. Pathetic Service.. seek alternative
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Jun 22, 2015 05:26 PM 2973 Views

Had ordered aquaguard on 17th may online with full payment(transaction id is 336888713, Customer ID is 8000029565) . no confirmation call from eureka till 22nd may. so registered a complaint with customer service(#  91938270). still same for days. use to call almost daily to customer care, af...Read More

Good Product, Great Service!

May 14, 2015 02:39 PM 3616 Views

I braced myself for a lot of harassment the moment I planned to get a new water purifier. I mean, take a look around, and you see loads of bad feedbacks on brands like Usha Brita, PureIt etc, but of course Eureka Forbes probably is the most widely sold one, and thus by pure volume surpasses othe...Read More

gjmraj

Chennai, India


2 Reviews



Good Product with Poor Service
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Feb 22, 2014 09:10 PM 6156 Views

I have been taken for a ride by the so-called No.1 water purifier company ie. Eureka Forbes Limited. I purchased Aqua Sure Crystal UV on 24.3.2013 from Saravana Stores Purasawalkam, Chennai hoping that my worries on getting pure water will be fulfilled. The product that boasts of professionalism...Read More

sdawara

Pune, India


1 Review



Easily one of the best in its Product Category
Thank You
A token of appreciation from the brand

Feb 14, 2013 09:41 PM 8270 Views

How does it compare to other products in its category? We were primarily interested in a direct flow filter with UV function and micron Carbon filter. The Crystal does not come with a reverse osmosis function. The technical specifications online for filters in this category are very similar t...Read More

Worst Post sales service by aqua sure people
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Dec 15, 2012 08:14 PM 7948 Views

Think twice before you buy Eureka Forbes products. Its a company with worst support system. They do not believe in service and support. Once the product is sold they are done with you. You will have to figure out a way to fix the problems associated with the product. I bought their water purifie...Read More

Faulty Product Delivered
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Oct 03, 2012 11:20 AM 7752 Views

I have bought Aqua sure Water Purifier From Reliance Digital , Amanora Town Center, pune on 30 September. They have assured me the delivery in 24 hours but still I am waiting for the delivery Call. But when the executive came for installation last evening(2 oct 2012), he was telling me that t...Read More

kaps7777

Pune, Maharashtra, India


1 Review

3 Followers



Worst after sales service (No installation done)
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Sep 26, 2012 12:21 PM 7326 Views

I have purchased aquasure Crystal uv 6 days back & haven't got any call for installation, I have raised a ticket with aquaguard (87672440). I am extremely unhappy with Aquaguard service, I got a enquiry  call from aquaguard in the past for my old inquiry on their site & the salesmen said...Read More

VR1234

Chennai, India


1 Review

1 Follower



Example for poor customer support
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Apr 13, 2012 05:43 PM 7778 Views

I purchased Aquaguard crystal water purifier from a renowned shop in T Nagar and  renewed the AMC after the guarantee period. During the AMC they changed the carbon and candle inside the machine. Since then all of us in the family got health problems due to water infection. Then we started dr...Read More

Worst
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Jan 27, 2012 04:04 PM 7973 Views

Worst service ever....please avoid to buy this at any cost. I am following up with customer care since a month. I bought it from a dealer and it has been 10 months still no service has been done for this product. I think it is the responsibility of the company for the first service at least. Ins...Read More

Biju_Madhavan

Navi Mumbai, India


1 Review



Faulty aquasure crystal.
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Sep 13, 2011 09:44 PM 8267 Views

I had purchased an Aquasure crystal water purifier from a very reputed shop at Panvel, on 20.06.2011. It went faulty in the second month itself. Even after continuous pursuation, it could not be atttended till today, the 13.09.2011. Initially the complaint was registered with the call centre. I ...Read More

UNSATISFACTORY SERVICE
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Jul 05, 2011 03:20 PM 8226 Views

I am a user of FORBES CRYSTAL since last three years with a habit of regular amc.Recently I contacted 39883333 for amc renewal.Next day a local service person(who is under DURGAPUR SERVICE FRANCHISEE.code no-1876 Phone no:0343 2544582)attended the machine.He changed both the candles along with c...Read More

Bad product since purchase
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

May 18, 2011 12:23 PM 7280 Views

I purchased aqua crystal 9 months back from More Mall at Hyderabad near Kothapet. In one month we faced the problem of water not coming. The service person came & checked and changed PCB in that and left. I this 9 months they changed PCB 3 times and one time he told loose contact. Now again ...Read More

catch_shah

Navi Mumbai, India


1 Review



Pathetic Service - No water after 11 days
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Mar 22, 2011 02:03 PM 7970 Views

I have purchased AquaSure Crystal on 12th March 2011 from Vijay Sales, Vashi , Navi Mumbai.Now my struggle for installation starts.No body turned up for installation for next 6 days.I called up daily with Vijay sales guys and followed up with Eureka Forbes Engineer for 4 days. He did not turn...Read More

manoj_yogi

Gadchiroli, India


1 Review



Not installed after 17 days of purchase
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Mar 11, 2011 02:58 AM 7316 Views

I have brought a Aqua Sure crystal from Nagpur. I live in Gadchiroli and I was assured of prompt installation within 1 day. It has been 17 days and the unit is still not installed. When I called to follow up I was told that since it is far away from Nagpur (150km) it would take 2 days. After 2 d...Read More


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