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Mohd Shahid
@mshahid07

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mshahid07's Timeline

Commented on own review

Oct 24, 2016 10:47 PM

Adding more details. I called Airtel contact center again and was transferred by broadband team to DTH team. The DTH team insisted I have an order ID only then they can help. Did inform them the IVR is useless and I dont have an order ID and if they can raise a request. Appratently they wont and c...alling back or writing to their inbox is the only solution. Also refused to raise a ticket for a call back from an escalation stating their managers or escalation contacts only working 9 to 6 so I should call back to complaint. I don't understand this type of customer service. I have worked in customer service for 10 years and this is the worst I have ever encountered. Raised for disconnection already.Read More

Reviewed Airtel Broadband

Oct 22, 2016 03:43 PM 70726 Views

Customer ID 11441410. With Airtel for 10 years and regretting as their service is bad to worst now. I have already escalated to all possible people including appellate.southabts@in.airtel.com and nodal teams. All Airtel escalation teams are completely useless. Nobody takes ownership and...Read more

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