Commented on own review
Nov 07, 2013 10:47 PM
Interesting points that you have mentioned here. But if you go back to my story about the excess allowance, the Lufthansa ground staff did not say I couldn't check in a 28KG suitcase, all I had to do was to PAY for the extra 5KG on a suitcase over the 23KG allowance. In fact, the ground staff was ha...ppy to charge extra money for a suitcase which weighs up to 32KG. So after all, it is just a matter of me being willing to pay for the extra KG on 1 suitcase or not, it's nothing to do with whether the ground staff wants to lift the suitcase or not. Furthermore, the only time the ground staff physically handle any suitcases is when they THROW the suitcases into a cargo case. Perhaps a heavier suitcase can stop the staff to throw it into a cargo, causing damages!Read More
Commented on own review
Oct 23, 2012 09:32 PM
(Updated Oct 23, 2012 09:33 PM)
according to what Lufthansa facebook team told me, economy passenger can check in one or two baggages within 23KG and within 32KG for first/business class passenger. there is no health and safety issue for Lufthansa to carry a 28KG suitcase, but Lufthansa would rather us to pay for the extra 5KG des...pite the fact that the TOTAL free baggage allowance between us was 62KG (2 x 23KG check-in and 2 x 8KG hand carry). to look over the whole case, we were 5KG over on a 23KG suitcase within the 62KG free baggage allowance, i am sure Lufthansa could be more flexible on this than asking us to take the items out of the suitcase.Read More
Commented on own review
Oct 19, 2012 07:44 PM
it's just another excuse to rip customers off... just wish these thieving companies go bust one day soon!
Reviewed Lufthansa
Oct 19, 2012 07:09 PM
22661 Views
Had an awful and unpleasant experience with the ground crew at the Florence airport on Tuesday afternoon. Two of us tried to check in ONE suitcase but got refused by the ground crew. The crew claimed that our suitcase was 28KG, so we were not allowed to check it in unless we PAY an extra fee or ...Read more
Commented on lavista4u's review
Mar 18, 2009 08:54 PM
I understand and appreciate every single traveller has different travel experience with their airline companies, but to based on one person's personal experience to call 'all the negative feedbacks here are just not true', i think this is selfish and very bias to me. I admit I am not impressed with ...the CX service at all, but I am sure someone out there can still receive a good service from CX, it's all down to the personal experience. So while some people are expressing their comments to the same company, they should also respect the other people's comments too. (And yes, my negative feedback is honestly true!!!) Oh, by the way, lucky you (lavista4u), I hope you enjoy every single flight with CX in the future! No hard feeling...Read More
Commented on own review
Mar 18, 2009 08:38 PM
I think the majority is, if CX decided to offer me something, first of all they must think whether it is possible for me to use the item or not. In this incident, I just can't see the different between US$200 worth of 'exclusive CX inflight only' vouchers and some blank paper, they are just worth no...thing to me, so why bother in the first place?? (the case still continues...)Read More
Commented on own review
Mar 18, 2009 08:33 PM
Thought its worth to give a quick update on this case here. Got a reply from CX back in January, within the reply CX enclosed some gift vouchers which are worth US$200. At that moment I thought the company was trying to resolve the problem, but when I was reading the small print and the T&Cs of the ...use of the vouchers, I realised the whole thing is just a pile of poo! First of all, these vouchers can only be used during the CX flight onboard. Then secondly the vouchers have to be used within 12 months. So if I am getting CX right here, I will need to buy a CX flight ticket first, then fly with CX again, so that I can use the vouchers to purchase their inflight products. I just cannot see I am getting any benefit or good-will here at all. As I can't use the vouchers here in the UK, basically they are just some scrap paper to me. I therefore wrote to CX again to explain the situation and my thoughts. I said to them that if they were keen to resolve the problem, they should convert the vouchers to a cheque in British Pounds sterling instead. 3 weeks later, I received an email response from the CX Customer Service Relation. They said they could offer me a cheque in GBP sterling, but it will only be a half of what the vouchers worth - GBP70 (US$100). I just couldn't believe what I read here. If CX decided to offer me US$200 vouchers in the first place, they must prepare to lose the actual US$200, why is it such a big deal to convert the US$200 to a GBP140 sterling cheque? Secondly, these US$200 vouchers are meant to be a good-will gift (as per what CX wants to call them) for their extremely bad customer service to my parents, and now CX wants to reduce the gift to a half. Am I missing something here??Read More
Commented on own review
Jan 28, 2009 10:22 PM
Just a quick update about the complaint that I flied to CX two months ago. First of all, CX claimed they didn't receive my complaint letter despite the fact that I faxed it AND posted it to them. Luckily I was going to HK for xmas, so I managed to hand deliver another copy of my complaint letter to ...the CX customer desk at the HK airport. I took the staff's name (I originally asked the staff to sign me a delivery note, but he refused to sign it!!) and was hoping I would get a reply very soon. I received a reply from CX on 14 January 2009. They apologised for the inconvenience caused to my parents during their inbound flight, and offered my parents some gift vouchers. It all sounds very pleasant and reasonable, but when I read the small print on the voucher, it says the vouchers can only be used in flight. So basically they means nothing to us. I don't think my parents will fly with CX again, and also I need to buy a CX flight ticket so that I can spend the vouchers onboard. To be honest, why bother?? So I wrote back to CX again and expressed my impression that the vouchers were worthless and useless to us. I asked them to replace the in-flight vouchers with something more useful. I am now waiting for their reply...Read More
Commented on own review
Nov 19, 2008 01:32 AM
ok, tried to contact the CX office in the UK today, it's to enquire a flight that I have booked before my parents' problem with CX. I tried to be calm and reasonable but sometimes some people just didn't appreciate it! I booked a package holiday with an online travel agent 2 months ago. The agent ha...s supplied me a booking reference for the flight (CX flight) but no sign of my eTicket. So I contacted the agent twice to ask for a copy of my eTicket, still unsuccessful, so I thought I could drop a short email to the UK's CX office to request for a copy of my eTicket. I told the office I only had a booking reference here and I would like very much to have a copy of my eTicket in PDF format. Then the office replied to me and said I didn't need an eTicket to check-in at the airport, the booking reference can be used to check-in instead. I didn't think that was what I wanted to do, so I wrote to the office again and said I would prepare to do an online check-in 48hrs before my flight, but still I needed to type in my eTicket number to complete the process. Then the office replied to me again and said I could only use my name or my ticket number to check-in online. By then, I just couldn't stop myself laughing. I wrote back and said I didn't know my eTicket number, and asked the office whether it would be easier if they just supplied me a copy of the eTicket in PDF format. The office replied again with a very short message, just my eTicket number and 'rgds'. Can you believe this? Why did I need to go around and around in a circle here. Surely I only asked for something very simple. The CX office could just replied to me on the 1st email with my eTicket, then that would be the end of the communication. Why would they keep wasting their time AND my time to try to refuse giving me what I asked for. In the end, they still needed to give me the information I originally asked for. I think this company is really marked less than 1 out of 5...Read More
Commented on own review
Nov 14, 2008 03:13 PM
I flew with CX before with my parents, exactly the same route - Manchester to Hong Kong via London, but we didn't need to claim our luggage at the Heathrow airport. All we did was to transfer from one terminal to another one. It was a very straight forward procedure. And because of that, it made my ...parents feel comfortable to fly with CX again themselves, unfortunately it didn't work out as smooth as it should be. My brother and his girlfriend also flew to Hong Kong with CX last month, but they returned back to England 2 weeks before my parents. When my brother and his girlfriend flew back to England. They didn't need to claim their luggage at the Heathrow airport. They just arrived in terminal 3 then went to terminal 5 to catch a connecting flight back to Manchester. This is why I am so sure it was all down to Cathay 'Pathetic' who caused all these chaos and inconvenience. Like you said, if it was clearly said and shown passengers have to collect their luggage at the Heathrow airport, then yes my parents DESERVED to carry all luggage and baggege themselves from one terminal to another one, But surely it was CX who caught-up the journey, it is not the first day CX running this specific flight (HKG-LHR-MAN), so if the CX staff didn't know what was supposed to happen, who would know? I personally flew with many other ailrines before, and none of them were perfect. I am sure there are always some minor errors or mistakes occurred during the journey and I totally understand that. But from what my parents have experienced here with CX, CX just don't stand a chance not receiving a massive big complaint letter from me. I am not supposed to say this here, but I have some friends who still works and used to work for CX, when I told them the story none of them were surprised at all. So here we go...Read More
Reviewed Cathay Pacific
Nov 13, 2008 03:12 PM
14463 Views
(Updated Nov 13, 2008 03:12 PM)
It is a long story, but I would try to keep it short and simple here. My parents were flying to Hong Kong from Manchester with CX a month ago, there was one stop at the Heathrow airport in London. They experienced unpleasant and ridiculous services from the company on both outbound and inbound f...Read more
